Terms of service

Claude Bakery – Terms of Service

1. Order Pick-Up Policy

All orders must be picked up on the scheduled date selected at checkout.

• Unclaimed Orders: Orders not picked up on the selected date will be forfeited without refund.

• End-of-Day Discards: Unclaimed items will be discarded at the end of the day unless prior arrangements have been made and confirmed with our staff.

2. Cancellations and Order Changes

• All cancellations and changes must be requested by 12 PM EST, at least:

  • 3 business days prior to the scheduled pick-up date, or

  • 7 business days prior to the scheduled delivery date.

• Requests received after this timeframe may not be accommodated.

3. Shipping & Delivery Delays

• Claude Bakery is not responsible for shipping delays caused by the carrier (e.g., weather, operational delays, address issues).

• No refunds will be issued for such delays.

• Customers are encouraged to file claims directly with the carrier if issues arise.